PLEASE READ DELIVERY INFORMATION
For orders PLACED 24+ hrs, will delivered between 10AM-1PM
For orders PLACED the night before or morning of delivery day, will be delivered between 1PM-5PM
For Orders PLACED after 2PM the same day will be delivered between 4PM-7PM
*YOU DO NOT NEED TO CALL IN TO CONFIRM YOUR ORDER UNLESS A CONFIRMATION EMAIL WAS NOT RECEIVED
*AN OUT FOR DELIVERY EMAIL WILL BE RECEIVED ONCE THE DRIVER IS EN-ROUTE
***Deliveries (left at door or safe place) if no one is home at delivery time, there is a 5 minute grace period of wait, and receiver will be called before leaving at door. Photo proof will be emailed***
*PROVIDE CORRECT ADDRESS & ANY GATE CODES IF NEEDED TO AVOID DELAYS ON DELIVERY DAY, ALSO PLEASE BE ADVISED THAT WE WILL CALL YOU IF RECIPIENT IS NOT ANSWERING IF NEEDED FOR DELIVERY*
Red Roses & Ferrero Bouquet – “Eres Mi Lugar Seguro”
Make someone feel truly special with our luxurious Red Roses & Ferrero Bouquet. This stunning arrangement features 40 fresh red roses paired with 18-20 Ferrero Rocher chocolates, beautifully wrapped and finished with a personalized ribbon that reads “Eres Mi Lugar Seguro” — You are my safe place.
A perfect gift to express love, passion, and appreciation for that special someone. Ideal for anniversaries, birthdays, or romantic surprises that leave a lasting impression.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
NikkiBaskets Flowers
1. Delivery Areas & Availability
NikkiBaskets Flowers offers delivery throughout Miami-Dade and Broward County, subject to availability, location, and scheduling.
Same-day delivery may be available depending on order placement time, floral availability, and delivery capacity. Same-day delivery is not guaranteed.
2. Delivery Timeframes
Deliveries are generally completed between 10:00 AM and 5:00 PM. Specific delivery times are not guaranteed unless expressly confirmed by NikkiBaskets Flowers.
Delivery times may be affected by traffic, weather, building restrictions, recipient availability, and circumstances beyond our control.
We make every reasonable effort to deliver orders on the requested date.
3. Accurate Delivery Information
Customers are responsible for providing the correct recipient name, complete delivery address, apartment or unit number, gate codes, and a valid contact number.
NikkiBaskets Flowers is not responsible for delays or unsuccessful delivery attempts resulting from incorrect or incomplete information supplied by the customer.
Additional delivery charges may apply if redelivery is required.
4. Recipient Availability & Delivery Attempts
Our delivery team will make reasonable efforts to deliver arrangements directly to the recipient or an authorized individual.
If the recipient is unavailable, we may attempt to contact the recipient or purchaser for further instructions.
Arrangements will not be left unattended unless authorized by the customer or recipient and the location is reasonably suitable for delivery.
If delivery cannot be completed due to recipient unavailability, access restrictions, or incorrect information, redelivery or pickup arrangements may be offered, subject to additional fees.
5. Proof of Delivery
To protect both our customers and our business, NikkiBaskets Flowers may document completed deliveries through photographs, driver confirmation records, delivery timestamps, and recipient acknowledgment.
When appropriate, photographs may show the arrangement at the delivery location or during a handoff, while respecting recipient privacy.
These records may be retained as proof of fulfillment and submitted as supporting evidence in the event of a payment dispute.
6. Responsibility After Delivery
An order is considered delivered once it has been handed to the recipient or authorized individual, or placed at an expressly authorized delivery location.
Once successfully delivered, NikkiBaskets Flowers is not responsible for theft, mishandling, exposure to extreme temperatures, or improper flower care occurring afterward, except as required by applicable law.
7. Delivery Delays & Circumstances Beyond Our Control
Unexpected weather conditions, traffic accidents, road closures, security restrictions, and other unforeseen events may affect delivery schedules.
In these situations, NikkiBaskets Flowers will make reasonable efforts to communicate delays and arrange an appropriate delivery solution.
8. Delivery Concerns
Customers should report missing, incorrect, or visibly damaged deliveries as soon as possible, preferably within 24 hours, providing their order number and supporting photographs when available.
All concerns will be reviewed individually. If a verified delivery error is attributable to NikkiBaskets Flowers, we will provide an appropriate resolution.
9. Delivery Confirmation & Customer Agreement
By placing an order, customers acknowledge and accept our delivery procedures, including reasonable delivery windows, recipient availability requirements, and the use of delivery documentation.
Delivery records, order confirmations, and customer communications may be used to verify fulfillment in the event of a payment dispute.
Nothing in this policy limits rights or remedies provided by applicable law.
10. Unreachable Customers & Incomplete Delivery Information
Customers are responsible for providing complete and accurate delivery information at the time of purchase, including apartment or unit numbers, gate codes, building access instructions, and a valid recipient phone number.
If additional information is required to complete a delivery, NikkiBaskets Flowers will make reasonable attempts to contact the purchaser and/or recipient using the contact information provided.
If neither party responds within a reasonable timeframe, the delivery may be marked as unsuccessful, and the driver may leave the location.
In such cases:
NikkiBaskets Flowers is not obligated to make repeated delivery attempts at no additional charge.
Additional delivery fees may apply for redelivery.
The customer may be offered the option to arrange pickup, subject to availability.
Orders may be returned to our studio or held temporarily, depending on the condition of the flowers and storage availability.
Due to the perishable nature of fresh flowers, delays caused by missing information or lack of communication may affect the arrangement’s freshness.
Unsuccessful deliveries resulting from incomplete customer-provided information or an inability to reach the purchaser or recipient are not automatically eligible for refunds. Each situation will be reviewed individually, consistent with applicable law.
NikkiBaskets Flowers reserves the right to retain attempted-delivery records, call logs, messages, and driver photographs as supporting documentation in the event of a payment dispute.
Return, Refund & Order Policy
NikkiBaskets Flowers
At NikkiBaskets Flowers, every floral arrangement is carefully designed and prepared using fresh, perishable flowers. By placing an order, customers acknowledge and agree to the following terms.
1. All Sales Are Final
Due to the perishable nature of fresh flowers and the personalized nature of our arrangements, all sales are final. We do not accept returns or offer exchanges or refunds for changes of mind, unwanted gifts, or personal preferences. This does not exclude remedies required by applicable law or remedies for verified errors made by our business.
2. Flower Availability & Substitutions
Flowers are natural products and may vary in color, size, shape, and bloom stage. Product photos are intended as design references and do not guarantee an identical arrangement.
NikkiBaskets Flowers reserves the right to make reasonable substitutions based on seasonal availability while maintaining the overall style, color palette, and comparable value of the arrangement. Significant changes to a specifically agreed design will be communicated for approval when feasible.
3. Order Accuracy & Customer Responsibility
Customers are responsible for reviewing all order details, including the recipient’s name, delivery address, selected arrangement, card message, and requested delivery date.
Order confirmations are provided for review. Customers should notify us promptly of any errors. Once an order has entered preparation, changes or cancellations may no longer be possible.
NikkiBaskets Flowers is not responsible for mistakes in information submitted by customers.
4. Delivery Confirmation
An order is considered delivered when it has been handed to the recipient or another authorized person, or left at a location authorized by the customer or recipient.
Delivery photographs, confirmation messages, and delivery records may be retained as proof of fulfillment.
Once delivery is completed, NikkiBaskets Flowers is not responsible for theft, mishandling, improper storage, or environmental exposure occurring afterward, except where otherwise required by law.
5. Pickup Orders
Customers or authorized pickup persons may be required to inspect and acknowledge receipt of their arrangements at pickup.
A signed pickup confirmation may be retained as proof that the order was collected and to document its visible condition at the time of pickup.
6. Quality Concerns & Claims
We take product quality seriously. If an arrangement arrives damaged, contains an incorrect product, or has a significant quality concern upon receipt, customers should contact NikkiBaskets Flowers within 24 hours of delivery or pickup.
Please provide the order number, a description of the concern, and clear photographs of the arrangement.
Claims will be reviewed individually. When a verified issue is attributable to NikkiBaskets Flowers, an appropriate resolution may include a replacement, partial refund, or full refund, depending on the circumstances.
The 24-hour reporting period helps us investigate concerns involving perishable products and does not eliminate rights available under applicable law.
7. Fresh Flower Care
Fresh flowers require proper care and suitable environmental conditions. Their longevity depends on flower variety, temperature, hydration, handling, and maintenance.
NikkiBaskets Flowers cannot guarantee a specific vase life or be responsible for deterioration caused by improper care after successful delivery or pickup.
8. Payment Disputes
We encourage customers to contact NikkiBaskets Flowers directly regarding any order concern so we have an opportunity to investigate and resolve it.
In the event of a payment dispute, NikkiBaskets Flowers may submit relevant documentation to the payment processor or financial institution, including order confirmations, product descriptions, customer communications, photographs, delivery records, and signed pickup acknowledgments.
Nothing in this policy restricts a customer’s lawful right to dispute a charge or seek remedies under applicable law.
9. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method. Processing times depend on the payment provider and financial institution and may take approximately 5–10 business days.
Payment Authorization & Customer Agreement
By placing an order with NikkiBaskets Flowers, I acknowledge and agree to the following:
Payment Authorization: I confirm that I am the cardholder or an authorized user of the payment method provided and that I authorize NikkiBaskets Flowers to charge the full order amount.
Final Sale Policy: I understand that all sales are final due to the perishable and custom-made nature of floral arrangements. Once payment is completed, cancellations, modifications, and refunds are not permitted except when approved by NikkiBaskets Flowers or required by applicable law.
Product Acknowledgment: I understand that floral arrangements are handmade and may vary slightly from reference photographs due to seasonal availability and natural flower variations.
Floral Fragrance Disclosure: I acknowledge that floral arrangements may contain an added rose-scented floral fragrance. Customers with fragrance sensitivities should notify NikkiBaskets Flowers before placing an order.
Payment Disputes: I understand that NikkiBaskets Flowers maintains transaction records, order confirmations, customer communications, and delivery or pickup documentation. These records, together with my acknowledgment of these terms, may be submitted as supporting evidence in the event of a payment dispute or suspected fraudulent activity.
Acceptance of Terms: I confirm that I have reviewed and agree to NikkiBaskets Flowers’ Return, Refund, Cancellation, and Order Policies before completing my purchase.
My acceptance may be documented electronically, including the date and time of agreement, when supported by the checkout platform.
By completing my purchase, I acknowledge and accept these terms.
